Asking to return goods . Don’t understand I have not cancelled my account. Six times I have callled

[Julie1818]

About three weeks ago I called sky to question the price rises. I did a new deal where I was advised that nothing had changed on my account other than the price. I received a cardboard box to return equipment WHAT EQUIPMENT? I have nothing to return. Don't understand  this at all what a nightmare. I have called at least 6 times to say no problem this has been sorted. But I am still receiving text messages telling me I will be fined.  I getting so frustrated with this. HELP!

[Daniel0210]

@Julie1818 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to Julie1818.

[Julie1818]

I have managed to contact sky and the issue has been resolved. Thank you for all your replies