0

Discussion topic: Asking me to update subscription to download on demand

Reply
This message was authored by Bagster This message was authored by: Bagster

Asking me to update subscription to download on demand

Every time I try to download an on demand programme and am getting 'to use this service, you need to upgrade your sky subscription'

 

i have skyHD and have checked downloads are downloading in HD rather than UHD in settings, have even changed downloads to SCD and it's still not working. Have tried everything and reset settings completely.

 

anyone have any idea why this isn't working? Means I can't download anything but scheduled recordings are still working

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Asking me to update subscription to download on demand

Posted by a Superuser, not a Sky employee. Find out more

@Bagster wrote:

Every time I try to download an on demand programme and am getting 'to use this service, you need to upgrade your sky subscription'

 

i have skyHD and have checked downloads are downloading in HD rather than UHD in settings, have even changed downloads to SCD and it's still not working. Have tried everything and reset settings completely.

 

anyone have any idea why this isn't working? Means I can't download anything but scheduled recordings are still working


@Bagster I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Asking me to update subscription to download on demand

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Bagster.

Thanks
Tom
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Asking me to update subscription to download on demand

Posted by a Sky employee

Hi @Bagster 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
Bagster
Topic Author
This message was authored by Bagster This message was authored by: Bagster

Re: Asking me to update subscription to download on demand

Hello, please can you activate the help button again? I was away from home so was unable to do it within 48 hours 

This message was authored by caesarome This message was authored by: caesarome

Re: Asking me to update subscription to download on demand

Posted by a Superuser, not a Sky employee. Find out more

@Bagster 

I have alerted Sky again for you but same as before in that if you don't respond within 48 hours it will be closed again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Asking me to update subscription to download on demand

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Bagster  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by caesarome This message was authored by: caesarome

Re: Asking me to update subscription to download on demand

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-P1987 

This needs to go to @Bagster and not me !

 

Edit - nice edit !

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Asking me to update subscription to download on demand

Posted by a Sky employee

Thanks, I have closed the chat for you and sent it to the OP

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Asking me to update subscription to download on demand

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion