Asked to upgrade to HD when downloading a series I'm 6 episodes in

[Lizzie741]

I've been watching a series on Drama which I record weekly, and now I can't watch last week's episode unless I upgrade to HD?

[oldfella]

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@Lizzie741 wrote:

I've been watching a series on Drama which I record weekly, and now I can't watch last week's episode unless I upgrade to HD?

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hi @Lizzie741 
First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Lizzie741]

Thank you, I changed setting from HD to SD and the episode that I wanted was downloaded (unfortunately without subtitles, despite them being available on previous episodes), so that was great. I still don't understand why this happened in the middle of a series that was being recorded weekly, and hasn't happened with any other things I record (yet). When it recorded the previous episodes the subtitles stayed active so I don't see why anything changed!