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Discussion topic: As a sky Q customer is it only possible to upgrade via the app and not downgrade? And if so why?

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Avatar for Dean2461
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This message was authored by: Dean2461

Message posted on ‎03 Sep 2023 10:54 PM

As a sky Q customer is it only possible to upgrade via the app and not downgrade? And if so why?

I already upgraded to kids just because there was a single series on nick my daughter wanted to watch. I done this online. However I don't seem to be able to cancel it online. Do I have to call them? TIA.

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Avatar for Chodley
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Superuser
This message was authored by: Chodley

Message posted on ‎04 Sep 2023 12:25 AM

Re: As a sky Q customer is it only possible to upgrade via the app and not downgrade? And if so why?

Posted by a Superuser, not a Sky employee. Find out more
@Dean2461 wrote:

I already upgraded to kids just because there was a single series on nick my daughter wanted to watch. I done this online. However I don't seem to be able to cancel it online. Do I have to call them? TIA.

Yes

 

and it's obviously because they want to make taking your money as simple as possible but NOT taking your money - well that they want to have a chat about 😉

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