5

This discussion topic has been answered Discussion topic: Apps think I am outside the UK

Reply
This message was authored by: Jrichar

Apps think I am outside the UK

Paramount+ app says "Your Region is not supported we detect you're in US.

 

Also when trying to launch Disney+ app it said it looks like you are travelling & content might be different.


Best Answers
Avatar for Jrichar
Level 1 icon
Topic Author
This message was authored by: Jrichar Answer

Re: Apps think I am outside the UK

All except one report from iplocate.io said country was United Kingdom.

 

Rebooting router did not work so I powered down both router & my Openreach BT hub & this worked when it powered back up again.

 

Thank you for your support 😀 👍

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: hrai

Re: Apps think I am outside the UK

There was a similar issue with a user whose ISP was routing through Spain.

 

A site like https://www.iplocation.net will show if this the case.

 

edit - you may find just turning your router off and back on after 60s will correct this as there is a chance when it re-establishes a connection you'll be allocated a UK IP address.

This message was authored by: Chodley

Re: Apps think I am outside the UK

Posted by a Superuser, not a Sky employee. Find out more

Which ISP? There are some using re-sold blocks of IP addresses which were originally allocated to other places and it confuses the (primitively designed) geo-lookup systems.

Avatar for Jrichar
Level 1 icon
Topic Author
This message was authored by: Jrichar Answer

Re: Apps think I am outside the UK

All except one report from iplocate.io said country was United Kingdom.

 

Rebooting router did not work so I powered down both router & my Openreach BT hub & this worked when it powered back up again.

 

Thank you for your support 😀 👍

Did this answer not help you?

Avatar for Jrichar
Level 1 icon
Topic Author
This message was authored by: Jrichar

Re: Apps think I am outside the UK

Plusnet which is part of BT

This message was authored by: Chodley

Re: Apps think I am outside the UK

Posted by a Superuser, not a Sky employee. Find out more
Reply
Answered - Go to Answer