Apps not working but sky channels are

[Bell65]

Hi,

Since 10.30 last night all the apps on sky are not working ie prime, YouTube, disvoeryplus, paramount, Disney etc. I am working from home and WiFi is working. The box has all green lights so thats not the issue. I can watch TV channels but not catch up or demand.

I have reset, switched off tv at the wall, reset the WiFi box nothing changes.

[oldfella]

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@Bell65 wrote:

Hi,

Since 10.30 last night all the apps on sky are not working ie prime, YouTube, disvoeryplus, paramount, Disney etc. I am working from home and WiFi is working. The box has all green lights so thats not the issue. I can watch TV channels but not catch up or demand.

I have reset, switched off tv at the wall, reset the WiFi box nothing changes.

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Hi @Bell65 

Did you carry out Reset Settings in the hidden menu?

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Laing1]

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@Bell65 wrote:

Hi,

Since 10.30 last night all the apps on sky are not working ie prime, YouTube, disvoeryplus, paramount, Disney etc. I am working from home and WiFi is working. The box has all green lights so thats not the issue. I can watch TV channels but not catch up or demand.

I have reset, switched off tv at the wall, reset the WiFi box nothing changes.

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@Bell65 Sky had a Major problem with its broadband last night so if you have your broadband by Sky then you could try rebooting your router ie turning it off at the wall for 30 seconds then turning it back on