Apps, catch up and downloading

[Kirsty1]

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?

[Laing1]

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@Kirsty1 wrote:

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?

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@Kirsty1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Kirsty1]

Yes I've done that a few times but still had no luck 

[Laing1]

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@Kirsty1 wrote:

Yes I've done that a few times but still had no luck 

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@Kirsty1 is this a new install or have you changed your subscription recently ?

[Chodley]

Does the home screen show any of the normal tiles or say that there's no internet connection?

[Kirsty1]

I've checked the connection and it states it's connected. I have all the tiles and can use YouTube but no catchup, on demand or other apps like Netflix and Disney +

[Kirsty1]

Yes kind of, I left for a while but returned to sky using the same box from before. 

[Laing1]

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@Kirsty1 wrote:

Yes kind of, I left for a while but returned to sky using the same box from before. 

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@Kirsty1 this has been  escalated to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Kirsty1.

[Lisa-P1987]

Update - Spoken to @Kirsty1  and have resolved the issue 🙂