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Discussion topic: Apps, catch up and downloading

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This message was authored by Kirsty1 This message was authored by: Kirsty1

Apps, catch up and downloading

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Apps, catch up and downloading

Posted by a Superuser, not a Sky employee. Find out more

@Kirsty1 wrote:

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?


@Kirsty1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Kirsty1
Topic Author
This message was authored by Kirsty1 This message was authored by: Kirsty1

Re: Apps, catch up and downloading

Yes I've done that a few times but still had no luck 

This message was authored by Laing1 This message was authored by: Laing1

Re: Apps, catch up and downloading

Posted by a Superuser, not a Sky employee. Find out more

@Kirsty1 wrote:

Yes I've done that a few times but still had no luck 


@Kirsty1 is this a new install or have you changed your subscription recently ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Chodley This message was authored by: Chodley

Re: Apps, catch up and downloading

Posted by a Superuser, not a Sky employee. Find out more

Does the home screen show any of the normal tiles or say that there's no internet connection?

Kirsty1
Topic Author
This message was authored by Kirsty1 This message was authored by: Kirsty1

Re: Apps, catch up and downloading

I've checked the connection and it states it's connected. I have all the tiles and can use YouTube but no catchup, on demand or other apps like Netflix and Disney +

Kirsty1
Topic Author
This message was authored by Kirsty1 This message was authored by: Kirsty1

Re: Apps, catch up and downloading

Yes kind of, I left for a while but returned to sky using the same box from before. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Apps, catch up and downloading

Posted by a Superuser, not a Sky employee. Find out more

@Kirsty1 wrote:

Yes kind of, I left for a while but returned to sky using the same box from before. 


@Kirsty1 this has been  escalated to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Addie15 This message was authored by: Addie15

Re: Apps, catch up and downloading

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Kirsty1.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Apps, catch up and downloading

Posted by a Sky employee

Update - Spoken to @Kirsty1  and have resolved the issue 🙂

Thanks

Lisa - Sky Tech Team Expert
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