29 Aug 2023 05:26 PM
My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?
29 Aug 2023 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kirsty1 wrote:
My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?
@Kirsty1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
29 Aug 2023 07:57 PM
Yes I've done that a few times but still had no luck
29 Aug 2023 08:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kirsty1 wrote:
Yes I've done that a few times but still had no luck
@Kirsty1 is this a new install or have you changed your subscription recently ?
29 Aug 2023 08:36 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes the home screen show any of the normal tiles or say that there's no internet connection?
29 Aug 2023 08:59 PM
I've checked the connection and it states it's connected. I have all the tiles and can use YouTube but no catchup, on demand or other apps like Netflix and Disney +
29 Aug 2023 09:01 PM
Yes kind of, I left for a while but returned to sky using the same box from before.
29 Aug 2023 09:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kirsty1 wrote:
Yes kind of, I left for a while but returned to sky using the same box from before.
@Kirsty1 this has been escalated to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
30 Aug 2023 08:10 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Kirsty1.
31 Aug 2023 04:20 PM
Posted by a Sky employeeUpdate - Spoken to @Kirsty1 and have resolved the issue 🙂
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