Apple Tv won’t connect

[Shaboi]

Trying to connect to apple tv but it keeps saying it can't connect, all other apps (like netflix) are working and i can play apple tv programs on my phone. Tried resetting everything and still having the same issue. Help! 

[Jolene1305]

Our Apple TV app says it cannot connect to the internet. The internet connection is good, have reset the sky box but still not working.

[lornaijo]

Apple TV has stopped working on my Sky Q box this morning , all other apps work fine and I can connect to Apple TV on other devices. Have done software update and reboot of box by taking power cable out. Any advice most welcome. thanks .

[BBRUNS]

Same here. Have refreshed apps and checked sky Q software update. Still no good. 😡

[Richard+HD]

We have the same issue

[Ian365]

Have the same issue with mine reset everything still not working 

[stereohaven · Accepted solution]

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@lornaijo wrote:

Apple TV has stopped working on my Sky Q box this morning , all other apps work fine and I can connect to Apple TV on other devices. Have done software update and reboot of box by taking power cable out. Any advice most welcome. thanks .

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According to the Apple System Status page, Apple TV has had an issue this evening, but it should now be resolved. May just be a case of waiting a bit longer for it to return to normal.

Having watched Pluribus myself on Q tonight, I don't think this is necessarily a Sky issue, but never say never.

Apple TV

[Jinnyjoe1]

Yes same here, tried resetting box and refreshing apps through the secret menu but no joy at all. 

[lornaijo]

Its still not working.  Error message saying "check internet connection and try again ". I've done a reset of router again- still not working. 

[lornaijo]

Secret menu? Do tell 

[stereohaven]

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@lornaijo wrote:

Its still not working.  Error message saying "check internet connection and try again ". I've done a reset of router again- still not working. 

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Just started watching the F1 movie to test mine, no issues here I'm afraid.

I would recommend power cycling your router or hub if doing so to the Q box hasn't done anything.

[Jinnyjoe1]

You highlight the settings menu then type 001 and select and you get a few options. I selected apps and refresh. 

[stereohaven]

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@lornaijo wrote:

Secret menu? Do tell 

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It's the installer menu to hard refresh apps, I doubt it will help you in this case, but if you want to try it, go to settings in the Q box menu so it is highlighted, then on your remote:

Press 0 0 1 then select

Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[stereohaven]

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@Shaboi wrote:

Trying to connect to apple tv but it keeps saying it can't connect, all other apps (like netflix) are working and i can play apple tv programs on my phone. Tried resetting everything and still having the same issue. Help! 

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See my post in this thread: https://helpforum.sky.com/t5/Sky-Q/APPLE-TV-APP/td-p/5165732 

[lornaijo]

Thanks  I'll give it a go later.  Losing the will here,  going to head over to netflix instead.