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Discussion topic: Apple TV+ via Sky Q - no video

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This message was authored by: Leasty

Apple TV+ via Sky Q - no video

I'm using  AppleTV+ through the Sky Q app and on some programs the video does not appear - it's playing in the background but all I see is a blank screen. If I pause the program I see all the  usual items and can get through all the menus etc with out issue. It's just a blank screen when I press play. It only happens on some programs, not all and I can play the same program using the TV (Samsung) app fine. It also happens on Disney+, but rarely.

 

All of  Sky Q, Apple and Disney are set to HD only (no UHD sub on any) , but the HDMI link to the TV is set to 3840 x 2160. 

 

Any ideas?

 

 

EE/BT Full Fibre 300Mbs, Sky TV since 2002. Sky Q 2Tb, Samsung QE50Q60C. 2 x Sky Q mini.
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