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Discussion topic: Apple TV not connecting to internet on Sky - all other apps working

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This message was authored by JonathanMad This message was authored by: JonathanMad

Re: Apple TV not connecting to internet on Sky Q Box - all other apps working

Same issue here. Says unable to connect and to check internet but all other apps and downloads working fine, and internet is 1GB connected via ethernet.

This message was authored by A1302 This message was authored by: A1302

Apple TV app loading but saying internet connect isn't working

When trying to access the Apple TV app through Sky, the app loads and then says 'Could not connect to Apple TV' - check your internet connection and try again.

 

Internet is fine. All other apps working fine through Sky - have rebooted everything and still not working?

This message was authored by Carado This message was authored by: Carado

Skyq not opening apple TV app

My skyq box will not open the Apple TV app.

This message was authored by Hammers64 This message was authored by: Hammers64

Re: Apple TV not connecting to internet on Sky Q Box - all other apps working

Same thing has happened to me this morning all other apps are working except Apple TV + which when clicked on comes up with the message could not connect to Apple TV check your internet connection and try again I have rebooted everything and still not working 

 

This message was authored by Verifythis This message was authored by: Verifythis

Apple TV+ not working

Apple TV+ won't work. Says there's a connection problem but all the other apps. are working, (Netflix, Prime and Disney+ etc.) Restarted router but no joy...
This message was authored by Therealtony This message was authored by: Therealtony

Re: Apple TV not connecting to internet on Sky - all other apps working

Same problem for me. When I try to open Apple TV+ app via SkyQ box I get message sating it cannot connect. After 45 mins onto sky support during which we refreshed apps, rebooted the SkyQ and the router there was no solution. 
all other apps are working fine and there is no broadband problem

This message was authored by caesarome This message was authored by: caesarome

Re: Apple TV+ not working

Posted by a Superuser, not a Sky employee. Find out more

@Verifythis 

There is an ongoing issue with Apple TV across Sky Q, Glass and Stream.

 

I have moved your post as it isn't related to Sky Go.

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This message was authored by JonathanPMorris This message was authored by: JonathanPMorris

Re: Apple TV not connecting to internet on Sky - all other apps working

Same for me. Rebooted the internet, app refresh and sky q software update. Still says the same message. Was working fine up to yesterday. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Apple TV not connecting to internet on Sky - all other apps working

Posted by a Superuser, not a Sky employee. Find out more

Please see post 2, currently showing as the answer. Sky are aware of this and have people working on it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Phils54 This message was authored by: Phils54

Re: Apple TV not connecting to internet on Sky Q Box - all other apps working

Same problem but is working on iPad : definitely a Sky issue.

This message was authored by MrsAmbrose This message was authored by: MrsAmbrose

Re: Apple TV not connecting to internet on Sky - all other apps working

My Apple TV app hasn't worked all working . Hopefully Sky will resolve the issue soon 

This message was authored by Nicola178990 This message was authored by: Nicola178990

Re: Apple TV not connecting to internet on Sky - all other apps working

I'm also having same problem. It just comes up with could not connect to Apple TV but was working fine last night and I've just paid to subscribe too so it's very frustrating 

This message was authored by MrsAmbrose This message was authored by: MrsAmbrose

Re: Apple TV not connecting to internet on Sky - all other apps working

^morning 

This message was authored by StevenMccarron This message was authored by: StevenMccarron

Re: Apple TV not connecting to internet on Sky - all other apps working

Same here, I've done everything I can think off. Hard resets and updates. Still the same. I'm having to use my Firestick to watch it now. Not ideal. Hopefully Sky get it sorted soon.

This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Apple TV not connecting to internet on Sky - all other apps working

Posted by a Sky employee

Hi Everyone

 

Our support teams have advised us that this issue is now resolved.

 

Thanks again for telling us about the problem - enjoy your Apple TV! 😀

Thanks
Kev
Community Manager
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