17 Oct 2024 05:41 PM
I suddenly could not access my apps on the Tv and the message said I needed to restart the hard disk. An engineer came and tried to restart the hard disk but it would not restart. He said I need a new skybox. How can I access a replacement skybox
17 Oct 2024 05:50 PM
Posted by a Superuser, not a Sky employee. Find out moreDid the engineer not replace it?
17 Oct 2024 05:53 PM
Posted by a Superuser, not a Sky employee. Find out more
I have escalated your post to a SKY support team, who, hopefully, will be in touch - although I am not sure if the support team can directly order one - they should be able to advise.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser
17 Oct 2024 05:55 PM
No the engineer did not replace it. He was not a sky engineer
17 Oct 2024 05:57 PM
Posted by a Superuser, not a Sky employee. Find out moreSo was he a TV repair man and you haven't contacted Sky?
17 Oct 2024 05:59 PM
I'm trying to contact sky now
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