Amazon Music app on Sky Q freezes on start-up screen

[neilmac10]

Hi there,

I've been trying to get the Amazon Music app working on my Sky Q box for a while but still just being met with the start-up screen as below:

I've tried updating Sky Q box software, refreshing apps, reboots (full power down of router and Sky Q box) but I'm still not even able to sign-in to the app!

I've also read quite a few community posts that report issues with the Amazon Music app, but this seems a little different and all suggested workarounds don't seem to fix this issue.

Any help, pointers or fixes would be gratefully received!

Thanks in advance 👍🍻

[neilmac10 · Accepted solution]

For anyone with a similar issue to me, I’ve just managed to fix it by doing another software reset on my Sky Q box - this doesn’t delete recordings so will hopefully help others too.  As you’ve probably seen elsewhere, the process is:

Home > Settings > 0,0,1, Select > Reset > Reset Settings (the 1st reset option - the other 2 will delete recordings!)

Took a few minutes for most apps to reappear, but thankfully they’re all now working as expected!

Cheers 👍🍻