@Susan888 Try these steps:
Turn on Sky Q box using the remote, wait a couple of minutes, then on the remote press the Buttons Home1080Home.
This should default the box output to 1080 which the TV should recognise.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
