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Discussion topic: All sky boxes not working tech fault but WiFi is ok

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This message was authored by: Angie7777

All sky boxes not working tech fault but WiFi is ok

Have Q box in 3 rooms all displaying tech fault WiFi is working 

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This message was authored by: Daniel0210

Re: All sky boxes not working tech fault but WiFi is ok

Posted by a Superuser, not a Sky employee. Find out more

@Angie7777 

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: oldfella

Re: All sky boxes not working tech fault but WiFi is ok

Posted by a Superuser, not a Sky employee. Find out more

@Angie7777 wrote:

Have Q box in 3 rooms all displaying tech fault WiFi is working 


Hi @Angie7777 

Have you tried rebooting your Q boxes?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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