All recordings are lost and some of the channels are not working

[SimmonsWJ]

All of the recordings are lost, 'This programme is no longer available', some of the channels when selected just hang and we get errors saying it is not connected to the internet but it is correctly setup and I can see the device in my router connections.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after no receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.