@Maureen3 wrote:
My sky HD is all of a sudden much better , not that I am complaining but it makes me wonder did I have it at all before now 🤔
Hi @Maureen3
If you have the monthly HD add on then it will be shown as such in your package which you can see in the My Sky App and also in your Q box under my Sky.
There has not been any change in Q HD quality and there is a vast improvement when watching in HD compared to SD.
.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
