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Discussion topic: All of a sudden I am unable to watch a recording from the start whilst the programme is recording.

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This message was authored by: rablove

All of a sudden I am unable to watch a recording from the start whilst the programme is recording.

I can usually watch a recording from the start whilst the programme is still recording on sky q. Now the watch from start feature isn't available but only on my main livingroom tv not in the bedrooms 

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This message was authored by: oldfella

Re: All of a sudden I am unable to watch a recording from the start whilst the programme is recordin

Posted by a Superuser, not a Sky employee. Find out more

@rablove wrote:

I can usually watch a recording from the start whilst the programme is still recording on sky q. Now the watch from start feature isn't available but only on my main livingroom tv not in the bedrooms 


Hi @rablove 

Try rebooting your main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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