All my recordings have disappeared

[Cazza4]

HELP!!! All my recordings, apart from what I recorded this morning have totally disappeared. I have checked my deleted recordings and that is empty too! I was only 67% full so not at full capacity! How is it possible for every single recording to be deleted?????is there anyway I can get them all back??? 

[PandJ2020]

Reboot your box in the first instance.

[oldfella]

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@Cazza4 wrote:

HELP!!! All my recordings, apart from what I recorded this morning have totally disappeared. I have checked my deleted recordings and that is empty too! I was only 67% full so not at full capacity! How is it possible for every single recording to be deleted?????is there anyway I can get them all back??? 

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Hi @Cazza4 

You could try rebooting your Q box but if this doesn't revive them afraid they are lost.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Cazza4]

Hi Oldfella, thank you so much for responding. I’ve tried rebooting, however its now telling me that it's updating software (for the last 15mins)!! I dare not interrupt, but I'm knackered so going to bed and perhaps try again tomorrow - I'll let you know. Thank you once again.