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Discussion topic: All day I have had problems watching some live TV channels.

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This message was authored by Murrayhelen This message was authored by: Murrayhelen

All day I have had problems watching some live TV channels.

All day I have had problems watching some channels. Apparently there is a satellite signal problem. But, I can watch some channels and the signal has a tick next to it in my settings.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: All day I have had problems watching some live TV channels.

Posted by a Superuser, not a Sky employee. Find out more

@Murrayhelen 

If you are getting a message at the top of the screen indicating no satellite signal it's sometimes caused by heavy rain like during yesterday's thunderstorms. If it's still happening your dish might be slightly out of alignment which will need an engineer visit to check and rectify. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
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NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: All day I have had problems watching some live TV channels.

Posted by a Superuser, not a Sky employee. Find out more

@Murrayhelen as we are in May another thing to check is if there is any tree growth close to your dish or causing a problem with the line of sight of your dish and the satelitte


I may be a Sky Superuser but I am still just a Sky customer

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Murrayhelen
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This message was authored by Murrayhelen This message was authored by: Murrayhelen

Re: All day I have had problems watching some live TV channels.

There are no trees. 

I did think it could be because of the weather. It's quite stormy. I have ITV back for now. But a few sky channels don't work. 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: All day I have had problems watching some live TV channels.

Posted by a Superuser, not a Sky employee. Find out more

@Murrayhelen  Have you checked that the cable connectors from the dish haven't come lose at the back of the Sky Q box?

I am just another Sky customer!
Murrayhelen
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This message was authored by Murrayhelen This message was authored by: Murrayhelen

Re: All day I have had problems watching some live TV channels.

I have. I have checked all of the cables, I have rebooted it, I have checked the network connection and it says that everything is good. I now have ITV1 but some channels are stillissing like sky witness. Sometimes it says that there are no broadcasts for this channel at this time. I will call sky when I get in from work. 

Murrayhelen
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This message was authored by Murrayhelen This message was authored by: Murrayhelen

Re: All day I have had problems watching some live TV channels.

That is what I was thinking. Thank you. 

Murrayhelen
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This message was authored by Murrayhelen This message was authored by: Murrayhelen

Re: All day I have had problems watching some live TV channels.

There are no new trees. I will call them today. See if they can help. 

Murrayhelen
Topic Author
This message was authored by Murrayhelen This message was authored by: Murrayhelen

Re: All day I have had problems watching some live TV channels.

Yep. I have checked all of the cables. I will check on when I get in from work. If some channels still don't work, then I will call am engineer. 

This message was authored by Deedee36 This message was authored by: Deedee36

Re: All day I have had problems watching some live TV channels.

Posted by a Superuser, not a Sky employee. Find out more

@Murrayhelen  it's sounds like you dish may have slightly moved 

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“Trying to help improve sky glass”
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