All channels say upgrade your package to watch

[Declan14]

We had a missed payment 2 weeks ago then it went through last week but today every channel says "you need to upgrade your package". Tried rebooting but anyone have a similar problem? 

[Greenfingers001]

Hi there @Declan14 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147