All channels and Sky Home screen pixellated. TV on its own is fine

[bossman3155]

All channels and Sky Home screen pixellated. TV on its own is fine

[oldfella]

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@bossman3155 wrote:

All channels and Sky Home screen pixellated. TV on its own is fine

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Hi @bossman3155 

Could be a Satellite alignment issue.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[bossman3155]

Thank you, I tried that but no good, It happened after I had gone into the Prime Video app. I've tried rebooting. I've booked an engineer, but would prefer to fix sooner.

[oldfella]

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@bossman3155 wrote:

Thank you, I tried that but no good, It happened after I had gone into the Prime Video app. I've tried rebooting. I've booked an engineer, but would prefer to fix sooner.

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Hi @bossman3155 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[TimmyBGood]

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@bossman3155 wrote:

 I've booked an engineer, but would prefer to fix sooner.

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Of course, but there isn't any workaround for dish misalignment: it's somewhat fundamental that enough signal is received.

Employing a local independent installer gets faster attention, but at a cost (and the risk it's not actually the problem)

[xenon81]

Dish alignment wouldn't cause the home screen to pixelated, just the channels, so this sounds like a different fault. It could be a bad HDMI cable.