Activation of Sky Q full package

[Harry107]

After one month of purchasing Sky TV Q I still have not got all channels I subscribed to, plus no Netflix or apps.

Sky tell me SkyQ needs activating then all will be available but no instructions or working link to do it.

Help?

[PandJ2020]

What package did you subscribe to? Q Essentials?

[Harry107]

Just Sky Q box

[Laing1]

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@Harry107 wrote:

Just Sky Q box

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@Harry107 Did you get the Q box from Sky did a Sky engineer come and fit the box? 

 If you got the box from Sky you would have taken out a subscription to channels you will need to check in your emails what Sky Q package you subscribed to then we would know what channels you should have access to

[PandJ2020]

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@Harry107 wrote:

Just Sky Q box

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That's the box they lend you for the duration of your subscription...  as noted you need to check your account to see what the subscription is.

[TimmyBGood]

@Harry107 

If you've signed up for 'Television Essentials' on Q then that's absolutely not the same product as 'Essential TV' on Glass/Stream, and doesn't have Netflix, Discovery+ or Sky Atlantic (or any of the other Sky subscription channels) which are included on the streaming platforms.

Television Essentials is free-to-air satellite channels plus recording/playback: it's essentially an expensive way to receive Freesat.

Many forum posters and a wide range of online sources (including AI search results) have been confused by the very poor choice of product names.

[Harry107]

I've got Sky Q 1TB UHD which includes Netflix, an engineer is ringing me today.

It was installed by an engineer.

[PandJ2020]

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@Harry107 wrote:

I've got Sky Q 1TB UHD which includes Netflix,

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You really do need to look at your bills to confirm what subscription(s) you have.

As noted already, the box is irrelevant as such...

[TimmyBGood]

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@Harry107 wrote:

I've got Sky Q 1TB UHD which includes Netflix, 

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The box itself doesn't 'include' anything: content availability is determined by the subscription(s).  To use Netflix on Q requires either Ultimate TV, Signature with a Netflix add-on or Television Essentials plus a separate direct Netflix subscription.

There's also a known software glitch where one or more apps don't appear in the GUI at all: this isn't a subscription thing.