Account connection

[Sai4]

Hi team , I've called the sky customer care service in December and had a conversation regarding the connectivity. I've cancelled my account in December itself and the agent said I'll receiving a post to return the equipment and from that day the services have been stopped but still I'm getting on the account and I haven't received any post for returning the equipment. Please check this and get back to me thank you.

[Daniel0210]

@Sai4 
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.