Accidently hit a button on sky q remote now only have a black screen with sound remote doesnt work h

[Lisa19731]

I have hit button now only have a black screen with sound sky q remote won't work either any idea how I fix please?

[oldfella]

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@Lisa19731 wrote:

I have hit button now only have a black screen with sound sky q remote won't work either any idea how I fix please?

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Hi @Lisa19731

First reboot your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

if you have to press the Standby button (Amber led) on the front of the Q box to bring it on then:

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Lisa19731]

Hi is this the same process if my main tv is working fine but upstairs tv Is the one with the issue?

Thank you

[oldfella]

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@Lisa19731 wrote:

Hi is this the same process if my main tv is working fine but upstairs tv Is the one with the issue?

Thank you

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Yes @Lisa19731 

Just read mini box and mini remote

[MightyQuinn]

Hi @Lisa19731   My guess is you have hit the "input" button (top right). Just keep hitting it until the picture returns (correct HDMI input on the TV).