Accessing Prime Video and Disney+ from my Sky Q mini box

[PM31]

I can successfully use Prime Video and Disney+ from my Sky Q main box. However, when I try to access either of them from my mini box. I have issues with each of them. When I first accessed Prime Video, it said I need to sign in. This I did and registered the device as instructed. Then, when I selected Prime Video from the mini box, after logging me in, when I tried to watch something, the message 'something went wrong' appeared after a few seconds into the first screen advert. When I then tried to access Disney+, after displaying the start screen, I was told I need to subscribe to Disney+. Does this mean that I can only use these 2 apps from my Sky Q main box?  

[lettice]

Might be with first restarting your Sky Q mini by removing  power off for 30 seconds

For Disney+, launch it from the apps page and on the first screen, look for the sign in screen, rather than the Get Sky Disney+ link.

Would suggest if you are having issues once signed in, doing an app refresh on your Sky Q mini;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

More info on fixing problems with apps on Sky Q here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/art...

[PM31]

Thanks very much for yor reply.

I decided to do a software update on both my Sky Q boxes and this seems to have resolved my issue with Prime Video when using my mini box.

I am not too concerned with Disney+ as I get this free through my bank  and, therefore, do not use it very often. When I do, I will be quite happy to use it on the main Sky Q box.

Best Regards.  .