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Discussion topic: A NEW SKY Q UHD BOX I ORDERED AND THE COMPLAINTS TEAM

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This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: A NEW SKY Q UHD BOX I ORDERED AND THE COMPLAINTS TEAM


@steve30x wrote:

As I said the current 2TB box I have now is dead silent. Unlike the 1TB Box that was very very noisey and hot.


The box ID number in your signature (32B064) is not an HDR capable box... 

 

 

This message was authored by Laing1 This message was authored by: Laing1

Re: A NEW SKY Q UHD BOX I ORDERED AND THE COMPLAINTS TEAM

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert wrote:

@steve30x wrote:

As I said the current 2TB box I have now is dead silent. Unlike the 1TB Box that was very very noisey and hot.


The box ID number in your signature (32B064) is not an HDR capable box... 

 

 


@SlenderRobert i'm guessing that @steve30x has not updated their signature as reading back they were given a 2TB non HDR box prior to the box they have now 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by KSH1 This message was authored by: KSH1

Re: A NEW SKY Q UHD BOX I ORDERED AND THE COMPLAINTS TEAM

I was sent a replacement UHD box but asked for 9th October but on 8th October DPD sent it back to SKy. The Order is still showing out for delivery. I need the replacement ASAP. Thanks

This message was authored by Chodley This message was authored by: Chodley

Re: A NEW SKY Q UHD BOX I ORDERED AND THE COMPLAINTS TEAM

Posted by a Superuser, not a Sky employee. Find out more

@KSH1 wrote:

I was sent a replacement UHD box but asked for 9th October but on 8th October DPD sent it back to SKy. The Order is still showing out for delivery. I need the replacement ASAP. Thanks


You'll have to call them I think, unfortunately.

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