7 engineers have been booked and 7 times they have not shown up to my 80year old parents who hav

[oj01]

---

@Carol126 wrote:

At the time both sky boxes were working. My parents are 80years old watching different televisions, so when he said he would come back with the main and a  mini box,  they said they would wait. Its only now the multi box has broke. I even asked them to send the boxes and i would install them but was told an engineer had to do it. Which would be good if they turned up. So after the first visit we havent seen an engineer even after booking  them 7 times. We have been dealing with this since June 

---

That's correct. The LNB on the dish is changed for Sky Q.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Carol126 to chat.