7 engineers have been booked and 7 times they have not shown up to my 80year old parents who have be

[Carol126]

My parents have been waiting since June for an engineer to put in sky Q and we have booked 7 engineers and they don't show. My parents have been with sky for 18years. The multi screen hasn't worked for months. I have to spend an hour every time on the phone explaining to 3 different people for them to book another engineer, for him NOT to turn up. We have raised a compliant and heard nothing. We don't get a message or email saying the engineer is on his way or he has cancelled it. But we do get a text asking to vote how the phone call to sky went. If this cannot be resolved i will go to Ofcom. 

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[Daniel0210]

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@Carol126 
We don't get a message or email saying the engineer is on his way or he has cancelled it. 

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@Carol126 

A recent change ~ Customers who book an engineer for their Sky Q equipment now won't get a call to give information about their visit. Instead, customers will receive a tracking link on the day of the visit. This will show when their engineer is expected to arrive.

I presume that applies to new installs too.,

[TimmyBGood]

@Carol126 

Has every time been an actual no-show, or did an early visit identify a problematic installation and the need for a specialist team?

[Carol126]

They turned up once with inly 1 box but needed 2 otherwise the multi room wouldnt work, so arranged to come back but didn't show and another 7 engineers booked but didnt show. Endless phone calls to sky. Who just book another. 

[Carol126]

I logged in to follow the engineer and it says it can't show at this time. 

[Daniel0210]

@Carol126 

If there isn't a visit scheduled for today you/they won't be able to track it. 

[Chodley]

So do they have one working box?

7 times. Wow.

[Carol126]

No as the engineer said he would come back with 2 boxes otherwise the other television without the sky Q wouldn't work. It did state 2 boxes on the order.  But he never came back.