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Discussion topic: 50" BU8500 Crystal UHD 4K HDR Smart TV (2022) using Sky UHD

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This message was authored by Josho2589 This message was authored by: Josho2589

50" BU8500 Crystal UHD 4K HDR Smart TV (2022) using Sky UHD

I've set up SKY UHD following the instructions. 
HOME >> SETTINGS >> SETUP >> AUDIO VISUAL >> PICTURE RESOLUTION >> 2160p UHD >> 10 BIT.

I then go to the screen test but the black and white boxes are not smooth they are banding. 
The UHD box is a grey box with no fine lines. 

I've spent hours trying to solve this? Can anyone help? 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: 50" BU8500 Crystal UHD 4K HDR Smart TV (2022) using Sky UHD

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: 50" BU8500 Crystal UHD 4K HDR Smart TV (2022) using Sky UHD

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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