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Discussion topic: 48inch OLED SAMSUNG TV - apps are not fooling the screen

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This message was authored by anita+db This message was authored by: anita+db

48inch OLED SAMSUNG TV - apps are not fooling the screen

hi I've just taken delivery of an OLED 48 inch screen Samsung  all the programs are absolutely fine filling the screen to the edge.

However when I use go to the apps i.e. Netflix , iPlayer etc the programs have a black bar on the top and the bottom I don't really want to change the screen size on my new TV because that will affect the rest of the programs I'm sure please advise 


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This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@anita+db 

 

As @PandJ2020 says what are you watching.

 

I have just tried a few different programmes/films in Netflix on my SKY Q box, Firestick & TV apps - they all work the same for me

 

Some do have black bars top & bottom as they were shot in a different ratio (noticable on THe new film The Six Tripple Eight) whereas the TV Series CSI (series 10 #1) that I checked fills the screen.

 

A lot of content is not shot in 16:9 ratio which the TV is

 

BTW We do recommend using the TVs own apps as these usually have Dolby Vision (not sure about Samsung) & are optimsed for the TV (also if you have a Surround System capable of Atmos this)

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This message was authored by GD1 This message was authored by: GD1

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@anita+db  Are you refering to apps on the TV or your Sky Q box?

 

It should also be noted that depending on content on a given app the screen resolution may likely be correct and is shown as intended

.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
anita+db
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This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Currently it's showing the black top & bottom via SkyQ box and through the TV ON 

anita+db
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This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Plus it's on a 16:9 resolution 

This message was authored by GD1 This message was authored by: GD1

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@anita+db  Which app or apps are affected, is this on specific programmes?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by nigea99 This message was authored by: nigea99

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

hi @anita+db 

 

What resolution is your SKY Q box set to ?

Home - Settings - Setup - Audio Visual -Picture Resolution

 

anita+db
Topic Author
This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

On sky app it's on 2160 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

What are you watching?  As 1.85:1 or 2.35:1 (etc.) programmes will have black bars.

I am just another Sky customer and my views are my own
anita+db
Topic Author
This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

It appears it seems to be affecting Netflix & IPlayer , Prime video ,plus some adverts are being affected  

 

ITVX is ok 

anita+db
Topic Author
This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Picture resolution on the TV setting it's 16.9 on sky setting picture resolution is 2160 8. Bit

This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@anita+db 

 

As @PandJ2020 says what are you watching.

 

I have just tried a few different programmes/films in Netflix on my SKY Q box, Firestick & TV apps - they all work the same for me

 

Some do have black bars top & bottom as they were shot in a different ratio (noticable on THe new film The Six Tripple Eight) whereas the TV Series CSI (series 10 #1) that I checked fills the screen.

 

A lot of content is not shot in 16:9 ratio which the TV is

 

BTW We do recommend using the TVs own apps as these usually have Dolby Vision (not sure about Samsung) & are optimsed for the TV (also if you have a Surround System capable of Atmos this)

anita+db
Topic Author
This message was authored by anita+db This message was authored by: anita+db

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Thanks just checked both of your suggested programs and yes match yours stated -  again tried the same 2 on TV apps and same as Sky Q - how annoying a brand new TV does this - thank you anyway 

This message was authored by nigea99 This message was authored by: nigea99

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@anita+db wrote:

Thanks just checked both of your suggested programs and yes match yours stated -  again tried the same 2 on TV apps and same as Sky Q - how annoying a brand new TV does this - thank you anyway 


hi @anita+db 

It all depends on the the content shot

 

Many Older TVs will  stretch , Squeeze  or Crop the picture so that you always filled the screen

 

Modern 4K Tvs will not do this but instead add black bars either Top & bottom (or Left & Right for older 4:3 content)

 

By adding the black bars you are seeing the picture in the screen ratio that the makers intended

 

it may seem a bit strange if you are not used to it. 

I have always preferred to see content in the ratio it was shot in

 

 

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

Your TV may have the option to 'zoom'.  It will fill the screen by chopping bits off.

I am just another Sky customer and my views are my own
This message was authored by nigea99 This message was authored by: nigea99

Re: 48inch OLED SAMSUNG TV - apps are not fooling the screen

Posted by a Superuser, not a Sky employee. Find out more

@PandJ2020 wrote:

Your TV may have the option to 'zoom'.  It will fill the screen by chopping bits off.


Although I think many TVs don't have this option when the source is 4K/2160p -

My Panasonic  doesn't allow Aspect to be changed with such inputs

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