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Discussion topic: 31 day notice period after cancelling - are all my channels watchable and recordable for those 31

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This message was authored by: JCH2024

31 day notice period after cancelling - are all my channels watchable and recordable for those 31

31 day notice period after cancelling - are all my channels watchable and recordable for those 31 days?
I simply wish to understand before making the call

NB. We are out of contract

I understand the box has to be returned and will await instructions on that.

Thanks

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This message was authored by: PandJ2020

Re: 31 day notice period after cancelling - are all my channels watchable and recordable for those 3

Posted by a Superuser, not a Sky employee. Find out more

Yes, should be (as you're paying for that period).

 

There are rare reports of early disconnection on the forum.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: 31 day notice period after cancelling - are all my channels watchable and recordable for those 3

Posted by a Superuser, not a Sky employee. Find out more

@JCH2024 wrote:

I understand the box has to be returned and will await instructions on that.


@JCH2024 
Once you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


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