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Discussion topic: 30 years I've been with sky .. on our move the removal company lost my disabled son box that goes in

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This message was authored by: Stephen199820

30 years I've been with sky .. on our move the removal company lost my disabled son box that goes in

30 years I've been with sky .. on our move the removal company lost my disabled son box that goes into his TV in his room.. U expect me to buy another.. U can sad off il be cancelling my contract next year .. U can help someone disabled U don't deserve my money

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This message was authored by: PandJ2020

Re: 30 years I've been with sky .. on our move the removal company lost my disabled son box that goe

Posted by a Superuser, not a Sky employee. Find out more

All Q hardware is loaned for the duration of your subscription.  If the box is lost or damaged then you are liable for it.

 

Surely the removals have insurance?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: twilight+princess

Re: 30 years I've been with sky .. on our move the removal company lost my disabled son box that goe

Posted by a Superuser, not a Sky employee. Find out more

We're just fellow Sky customers here so your complaint won't be heard.
As the moving company lost the box then you'd need to claim on their insurance for the original cost of the device. Should you wish to cancel your subscription Sky would expect the device to be returned & they would charge you if you didn't.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by: daveNOS

Re: 30 years I've been with sky .. on our move the removal company lost my disabled son box that goe

Posted by a Superuser, not a Sky employee. Find out more

@Stephen199820 You need to speak to the removal company and request they cover the cost of a replacement box, Sky have zero obligation to replace it free of charge regardless of it being used by a disabled person, your anger should be vented at the removal company who have caused the issue.

 

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