3 sky q boxes max number in use but only 2 in use

[Josdar95]

Can't view tv on 3rd sky q box as it says max number in use when their not

[PandJ2020]

What hardware version is the main box?

The maximum is 2 mini boxes (or 1 for older hardware) plus the main box.

[Daniel0210 · Accepted solution]

@Josdar95 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[Josdar95]

It's a Sky Q box, and my account states I have 3 mini Sky Q boxes.

[Josdar95]

Thanks for the info, so just because I have 3 mini Sky Q boxes does not mean we can all use them at the same time, I will check settings, thanks

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@Daniel0210 wrote:

@Josdar95 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

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[Chodley]

At a push, you can use 2 tablets as well as 2 minis simultaneously (as long as you don't have the Q box with the limitation)