2nd sky q remote not working. Not sure if its set up to work this tv brand.

[Happyeyes]

When I got Sky q I wanted a second mini box for the upstairs TV. As I hadn't yet got the tv up & running,  the engineer set up the box for the new tv brand,  & said he hoped it would work. (Apparently the remotes don't work on any tv, only the one it's set up for! ) This one doesn't work & I don't have any instructions as to how to fix it. 

Can anyone help, please, without getting too technical? 

[oldfella]

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@Happyeyes wrote:

When I got Sky q I wanted a second mini box for the upstairs TV. As I hadn't yet got the tv up & running,  the engineer set up the box for the new tv brand,  & said he hoped it would work. (Apparently the remotes don't work on any tv, only the one it's set up for! ) This one doesn't work & I don't have any instructions as to how to fix it. 

Can anyone help, please, without getting too technical? 

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Hi @Happyeyes 

With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Happyeyes]

Thank you, oldfella. I now have a working TV. 

[Chodley]

Yeah the reason they don't work on just any TV is that all the TV manufacturers use different infra-red codes. There is no standard.