2 mini sky q boxes upstairs not working. One remote control not working either

[Cjr1]

Upstairs mini q boxes. Cant move from step 1 to step 2 as 1 remote not working either

[oldfella]

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@Cjr1 wrote:

Upstairs mini q boxes. Cant move from step 1 to step 2 as 1 remote not working either

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Hi @Cjr1 

First get the remote working.

Assuming it's a Bluetooth remote (Ie with a microphone button for Voice control) 
Press and hold 7 & 9 together on the remote until it’s led flashes four times.   This will put the remote into infrared mode which will work any Q box with line of sight.
Then make sure that you are pointing your remote at the mini box and see if you can get past step 1 of 2.

If you can then make sure that you are pointing your remote at the Mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.