2 channels scramble sky Q box, tried unplugging box and taking out viewing card

[Kevski1]

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!

[Padam_Padam]

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@Kevski1 wrote:

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!

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Sounds like you may need your dish alignment checked. Have you checked the signal strength on the channels you have problems with?

Give Sky a ring to arrange an engineer to check your dish. 

[Daniel0210]

@Kevski1 
If you’re seeing a message displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[oldfella]

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@Padam_Padam wrote:

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@Kevski1 wrote:

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!

---

Sounds like you may need your dish alignment checked. Have you checked the signal strength on the channels you have problems with?

Give Sky a ring to arrange an engineer to check your dish. 

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Hi @Padam_Padam 

Afraid the Signal strength indication on Sky Q is not relative to the Channel being watched.

It's just related to one transponder

[Kevski1]

Okay thanks, will check connection in back of box! 👍