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Discussion topic: 2 channels scramble sky Q box, tried unplugging box and taking out viewing card

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This message was authored by Kevski1 This message was authored by: Kevski1

2 channels scramble sky Q box, tried unplugging box and taking out viewing card

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!

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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: 2 channels scramble sky Q box, tried unplugging box and taking out viewing card


@Kevski1 wrote:

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!


Sounds like you may need your dish alignment checked. Have you checked the signal strength on the channels you have problems with?

Give Sky a ring to arrange an engineer to check your dish. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: 2 channels scramble sky Q box, tried unplugging box and taking out viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Kevski1 
If you’re seeing a message displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: 2 channels scramble sky Q box, tried unplugging box and taking out viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Padam_Padam wrote:

@Kevski1 wrote:

Same two channels always scrambling loosing signal on Sky Q box, tried unplugging box and switching off at mains and taking viewing card in and out!!


Sounds like you may need your dish alignment checked. Have you checked the signal strength on the channels you have problems with?

Give Sky a ring to arrange an engineer to check your dish. 


Hi @Padam_Padam 

Afraid the Signal strength indication on Sky Q is not relative to the Channel being watched.

It's just related to one transponder

Kevski1
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This message was authored by Kevski1 This message was authored by: Kevski1

Re: 2 channels scramble sky Q box, tried unplugging box and taking out viewing card

Okay thanks, will check connection in back of box! 👍

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