0

Discussion topic: 18 or more channels aren't working. Including STV, sky witness, sky Atlantic.

Reply
This message was authored by Brian1875 This message was authored by: Brian1875

18 or more channels aren't working. Including STV, sky witness, sky Atlantic.

18 or more channels aren't working. Inluding

Sky witness, sky Atlantic, STV, 

Reply

All Replies

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: 18 or more channels aren't working. Including STV, sky witness, sky Atlantic.

Posted by a Superuser, not a Sky employee. Find out more

@Brian1875 wrote:

18 or more channels aren't working. Inluding

Sky witness, sky Atlantic, STV, 


Check that the cable connectors from the dish into the back of your Sky Q box are still finger tight.  If they are ok, then it sounds like your dish has gone out of alignment (strong winds today).  If you own your own dish, you will need to arrange for an engineer to come out (January earliest would be my guess).  If it's a communual dish, you'll need to contact your management company.

I am just another Sky customer!
This message was authored by Ecosse This message was authored by: Ecosse

Re: 18 or more channels aren't working. Including STV, sky witness, sky Atlantic.

Do you mean within the TV Guide?  I too am getting this more often at the moment - the only way I can resolve it is by unplugging the main SKY Q box from the wall for 30 seconds.  Turn back on and just follow the on-screen instructions to get back up and running within 5 minutes.

 

Give the guide 3 or 4 minutes to re-appear.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion