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Discussion topic: 1 tv saying no signal from mini box but other tvs ok

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This message was authored by: Lexi4

1 tv saying no signal from mini box but other tvs ok

3 tvs are working OK on Sky Q and mini boxes, but another tv I was watching and it suddenly came up no signal, tried switching  off/on still no signal. Do i need to switch off from main Q box?

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This message was authored by: Daniel0210

Re: 1 tv saying no signal from mini box but other tvs ok

Posted by a Superuser, not a Sky employee. Find out more

@Lexi4 

So you have the maximum 4 loaned mini boxes? 

If so, you can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Lexi4

Re: 1 tv saying no signal from mini box but other tvs ok

Hi, I have had this for a couple of years now and watching 2 tvs at the same time is no problem, just this has happened on my mini box, can still watch from 2 others, thank you though

This message was authored by: Chodley

Re: 1 tv saying no signal from mini box but other tvs ok

Posted by a Superuser, not a Sky employee. Find out more

So you've tried cutting the power at the wall to completely restart the box?

 

and the TV is on the right input?

 

and the cable is ok? Tested any other device through it?

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