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Discussion topic: skyp protect app not showing anyone approaching at night

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This message was authored by Gidget This message was authored by: Gidget

skyp protect app not showing anyone approaching at night

How do i change the setting in the app to let me know who is approaching during the night I know I have milk being delivered during the nigt but i never have any warning of this at all

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This message was authored by Laing1 This message was authored by: Laing1

Re: skyp protect app not showing anyone approaching at night

Posted by a Superuser, not a Sky employee. Find out more

@Gidget wrote:

How do i change the setting in the app to let me know who is approaching during the night I know I have milk being delivered during the nigt but i never have any warning of this at all


@Gidget as far as I am aware there is nothing to change as there are no options to set a time on the video door bell it's self mine works at all hours as wife sometimes leaves early hours for work and its always informed me.

 

I know my phone used to stop sending me notifications during the night but once I changed the settings on my phone I started receiving them so possibly something on your phone ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Highlinder This message was authored by: Highlinder

Re: skyp protect app not showing anyone approaching at night

Posted by a Superuser, not a Sky employee. Find out more

@Gidget  Open the Sky protect app, go to the bottom right and cliick on settings.

 

Click devices in device settings

 

Click on the video door bell

 

Then with the video doorbell settings, click on video recording settings

 

In other settings at the bottom it shows night vision it has three settings ( auto, on, off) set it to auto and it should work.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by marktaylor7 This message was authored by: marktaylor7

Re: skyp protect app not showing anyone approaching at night

My Night Vision is set to Auto but my doorbell is not capturing when someone is at my door at 5 am ... but works at 8am and throughout the day. Any idea what could cause this? 

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