replacement phone blocking

[Rahul15]

I am complaining about Sky Protect (administered by Likewize) regarding an unresolved insurance claim for my lost phone.

I lost my phone on 24 September 2025 and reported it to Sky Mobile. They confirmed in writing that they cannot block my device or process a replacement because it was a replacement phone issued through Sky Protect insurance, not the original one purchased from Sky.

[GD1]

@Rahul15  @You'll need to raise it with the insurers as the community can't provide any advise based on insurance policies.

[Rahul15]

insurance company told me only service provider able to block your phone 

[lettice]

As above, you will have to deal with the insurance for any updates.

Have a read of this advice on some helpful hints and further contacts, for your lost phone;

https://www.sky.com/help/sky-mobile/lost-or-stolen-device/articles/lost-or-stolen-sky-mobile

[Rahul15 · Accepted solution]

26 times i called on sky protect customer care and sky mobile they clearly denied and blaming to each other what i can do ?