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Discussion topic: app update

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This message was authored by paultf1 This message was authored by: paultf1

app update

Hi,

Can sky please tell me when the new app comes out.

Thank you.

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This message was authored by Laing1 This message was authored by: Laing1

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1 wrote:

Hi,

Can sky please tell me when the new app comes out.

Thank you.


@paultf1 Sky won't release that information simply because if its delayed for any reason it could cause problems 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
paultf1
Topic Author
This message was authored by paultf1 This message was authored by: paultf1

Re: app update

Hi Liang1

Thank you for your reply. I was told this week, so I could get my doorbell working.

Paul.

This message was authored by Laing1 This message was authored by: Laing1

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1 wrote:

Hi Liang1

Thank you for your reply. I was told this week, so I could get my doorbell working.

Paul.


@paultf1 that may well be true we will just have to wait and see 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Highlinder This message was authored by: Highlinder

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1  I was offered the new update through the Google play store a few days ago.



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paultf1
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This message was authored by paultf1 This message was authored by: paultf1

Re: app update

 Hi ,Highlinder

Thank you for your reply.

Hi have been on google play and it was the same version as I have.

I will try again see if I can get the new update.

Paul.

This message was authored by Highlinder This message was authored by: Highlinder

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1  I am on version 1.20.0 (3402) this was updated on 6th of March,



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paultf1
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This message was authored by paultf1 This message was authored by: paultf1

Re: app update

Hi Highlinder.

just updated to  1.20.0 (3402) and still cannot get video on the app.

Thank you.

Paul.

This message was authored by Highlinder This message was authored by: Highlinder

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1  Which device are you trying to view the video doorbell and indoor camera with? What is it's Operating system?



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paultf1
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This message was authored by paultf1 This message was authored by: paultf1

Re: app update

Hi Highlander.

I have tried both my phone and tablet both running android 10.

 

Paul

This message was authored by lettice This message was authored by: lettice

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1 wrote:

Hi Highlander.

I have tried both my phone and tablet both running android 10.

 

Paul


What are the make and models of your phone and tablet?

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Highlinder This message was authored by: Highlinder

Re: app update

Posted by a Superuser, not a Sky employee. Find out more

@paultf1  How old are these devices?



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paultf1
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This message was authored by paultf1 This message was authored by: paultf1

Re: app update

The phone is  a TTFone modal TT20 the tablet just says D10.

I can get Ring  doorbell ,chime no problem at all.

 

Paul.

paultf1
Topic Author
This message was authored by paultf1 This message was authored by: paultf1

Re: app update

I would say about 18 months .

Paul.

 

This message was authored by LotusGreg This message was authored by: LotusGreg

Re: app update

The lack of door bell cam on a tablet is not new. I have been informed by Sky that our tablets, Samsung Galaxy A8's are simply not compatible with the Sky Protect app. They have also mentioned that the app is only compatible with Android 10 and above - no other advice or information including whether they intend updating the app so that it is compatible.

This is just one of many issues I have ongoing, all unresolved despite email exchanges going back to October last year. 

One possible resolution I did find was that the tablets run 2.4Ghz WiFi connection, not 5 Ghz as most devices. This has caused issues with WiFi reception at home. This has been resolved by adding a travel router to the system - I've ordered one to try. It will be a possible assist but no guarantee.

Sadly, none of the technical help team really have much idea about the equipment and how it works. The advice I've had so far has all been rather silly. e.g. move the chime nearer to the door cam to improve signal strength. To do that I had to instal TP links in the hall to get a connection to my router. It didn't make any difference but at least we can hear the door chime now! A good job as the app only notifies us of activity some 15 minutes later - if it hasn't already logged us out of the app anyway.

It really isn't worth the having any of the tech, it just doesn't work as advertised.

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