07 Dec 2024 12:49 PM
Hi I'm asked for repair on mobile phone booked in online and have for collection when do I need to pay excess please many thanks
07 Dec 2024 01:53 PM
Posted by a Superuser, not a Sky employee. Find out moreSorry but your post isn't very clear, what excess are you being asked to pay ?
07 Dec 2024 02:17 PM
Posted by a Superuser, not a Sky employee. Find out moreAssume you had your mobile repaired under Sky Device insurance.
Mobile phones do have an excess charge of £75.
Might be worth a call to the device insurance number here to find out how you will pay your excess.
https://www.sky.com/help/articles/sky-protect-frequently-asked-topics
07 Dec 2024 08:45 PM
It mobile phone excess 75 phones been collected by dpd but no excess taken as of yet wondering when this will be