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Discussion topic: Video doorbell only lasts 2 days

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This message was authored by: Dannyt7

Video doorbell only lasts 2 days

I have recently purchased sky protect package. Charged the doorbell twice now. Will only last 2 days. So i have to charge every 2 days. Pointless !!!

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This message was authored by: Highlinder

Re: Video doorbell only lasts 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Dannyt7  What strength is the signal that you have on the doorbell? How many bars does it have?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: Laing1

Re: Video doorbell only lasts 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Dannyt7 wrote:

I have recently purchased sky protect package. Charged the doorbell twice now. Will only last 2 days. So i have to charge every 2 days. Pointless !!!


@Dannyt7 how long are you charging the doorbell for ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: DirktheDirk

Re: Video doorbell only lasts 2 days

This is unfortunately normal, especially if you have a thick wall between the chime and camera.  The antenna on the chime and camera is extremely weak,  on the chime the antenna is directly behind the speaker therefore also impacting signal strengh.  Unless you have them right next to each other with no obstacles inbetween the battery will litteraly last more than a month  (I have tested this but totally useless of course)  As soon as you introduce an obstacle, even as thin as a plaster board between the chime and camera  the signal between the two start to degrade exponentially,   the camera will then boost its signal output therefore consuming a LOT more battery.  

 

IT DOES NOT MATTER HOW YOU CHARGE THE CAMERA,  you can charge it via the chime or any USB charger it MAKES NO DIFFERENCE.   I have opened the chime and camera to look at the chipset and vendor to see if there is a way to get more information but there is nothing on the internet.   I was thinking about soldering in a larger antenna but its more practical to just buy a better system.

 

 

 

 

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This message was authored by: Dannyt7

Re: Video doorbell only lasts 2 days

I am charging it about 12 ish hours. Until fully charged. 

This message was authored by: JudeY

Re: Video doorbell only lasts 2 days

I've tried every suggestion regarding charging the video doorbell,  the longest it's lasted is a week,  last time it was 2 days.

Unfortunately I wouldn't recommend this doorbell. 

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