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Discussion topic: Video doorbell captures/recordings

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This message was authored by Highlinder This message was authored by: Highlinder

Video doorbell captures/recordings

Posted by a Superuser, not a Sky employee. Find out more

So tonight picking up on alerts to my video doorbell that I had motion detection recording, but going to view it a number of mnutes later nothing is coming up at all.

 

This was working fine early on today and checking back even yesterdays recordings I am no longer able to view these. I have logged out of the app and back in. Dropped the connection on the chime to see if this would help and no change.

 

The thing about this is that I can still view the live image and did take a manual recording and even this is not available to view.



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This message was authored by Catherine58 This message was authored by: Catherine58

Re: Video doorbell captures/recordings

I have exactly the same problem. Started after 4pm today. 

Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Video doorbell captures/recordings

Posted by a Superuser, not a Sky employee. Find out more

@Catherine58  Seems captures are now available again? Is this the same for yourself?



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