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Discussion topic: Video doorbell captures/recordings

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This message was authored by Highlinder This message was authored by: Highlinder

Video doorbell captures/recordings

Posted by a Superuser, not a Sky employee. Find out more

So tonight picking up on alerts to my video doorbell that I had motion detection recording, but going to view it a number of mnutes later nothing is coming up at all.

 

This was working fine early on today and checking back even yesterdays recordings I am no longer able to view these. I have logged out of the app and back in. Dropped the connection on the chime to see if this would help and no change.

 

The thing about this is that I can still view the live image and did take a manual recording and even this is not available to view.

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Video doorbell captures/recordings

Posted by a Superuser, not a Sky employee. Find out more

@Catherine58  Seems captures are now available again? Is this the same for yourself?

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This message was authored by Catherine58 This message was authored by: Catherine58

Re: Video doorbell captures/recordings

I have exactly the same problem. Started after 4pm today. 

Highlinder
Topic Author
This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Video doorbell captures/recordings

Posted by a Superuser, not a Sky employee. Find out more

@Catherine58  Seems captures are now available again? Is this the same for yourself?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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