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Discussion topic: Unable to set up an additional user

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This message was authored by united2015 This message was authored by: united2015

Unable to set up an additional user

I need help to set up an additional user. Message I'm getting is that there appears to be a problem 


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This message was authored by lettice This message was authored by: lettice Answer

Re: Unable to set up an additional user

Posted by a Superuser, not a Sky employee. Find out more

Have you created the additional user from within the Sky Protect app, this is the recommended way;

 

  • Open the Sky Protect app.

  • Select the ‘people’ tab in the bottom bar.

  • Choose ‘add user’.

  • Enter the name, email address and telephone number of your chosen home member.

  • Select ‘add user.'

The invitation will now be sent to their email. They can accept it and create their account.

 

 

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.

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united2015
Topic Author
This message was authored by united2015 This message was authored by: united2015

Re: Unable to set up an additional user

Email address does not match with your registered email but it requires an alternative one adding ???

This message was authored by Laing1 This message was authored by: Laing1

Re: Unable to set up an additional user

Posted by a Superuser, not a Sky employee. Find out more

@united2015 wrote:

Email address does not match with your registered email but it requires an alternative one adding ???


@united2015 when my wife was added as an additional user she created her Sky ID then tried to log into the app with this but it wouldn't recognise her Sky ID but with using the e-mail address she registered with Sky for her ID it then allowed her access to the app.

 

At what stage of the process are you having the problems. 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by lettice This message was authored by: lettice Answer

Re: Unable to set up an additional user

Posted by a Superuser, not a Sky employee. Find out more

Have you created the additional user from within the Sky Protect app, this is the recommended way;

 

  • Open the Sky Protect app.

  • Select the ‘people’ tab in the bottom bar.

  • Choose ‘add user’.

  • Enter the name, email address and telephone number of your chosen home member.

  • Select ‘add user.'

The invitation will now be sent to their email. They can accept it and create their account.

 

 

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
united2015
Topic Author
This message was authored by united2015 This message was authored by: united2015

Thanks for your help. Re: Unable to set up an additional user

@Laing1 @Thanks very much. I managed it. 

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