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Discussion topic: Unable to remove doorbell to charge

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This message was authored by Lucy27 This message was authored by: Lucy27

Unable to remove doorbell to charge

I've installed my doorbell, not been overly thrilled but it works to a degree. Charging notification appeared I've tried to remove this and it will not come away from the back plate. How on earth do I get this off please? 

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This message was authored by lettice This message was authored by: lettice

Re: Unable to remove doorbell to charge

Posted by a Superuser, not a Sky employee. Find out more

Like most doorbells on the market, there is a small release tab at the bottom. Some have screws, but the Sky protect one is just a simple push release tab.


Just apply a little up pressure on the release tab and pull the doorbell away.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Lucy27
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This message was authored by Lucy27 This message was authored by: Lucy27

Re: Unable to remove doorbell to charge

I have already tried this as per the previous posts advice. It hasn't worked. It will not release. 

Lucy27
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This message was authored by Lucy27 This message was authored by: Lucy27

Re: Unable to remove doorbell to charge

This has not resolved it as it will not release. 

This message was authored by lettice This message was authored by: lettice

Re: Unable to remove doorbell to charge

Posted by a Superuser, not a Sky employee. Find out more

If you look in your documentation it will show a diagram of the small tool (that came in the video doorbell box), or a small headed screwdriver will do to presson the tab.

Just use the tool to push up the tab with one hand and pull away the doorbell towards you using your other hand

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Lucy27
Topic Author
This message was authored by Lucy27 This message was authored by: Lucy27

Re: Unable to remove doorbell to charge

I understand what you are saying. I have done this. I am able to remove a doorbell I have had other versions of this and had no issue. It will not release no matter how hard the tool is pressed in. The device will not move away from the back plate. 

This message was authored by DanM This message was authored by: DanM

Re: Unable to remove doorbell to charge

Facing directly at the device, on the bottom of the device, Push in the the tap closest to the wall/door and it will force the opposite end of the tap (closest to you) to flick up, then gently put the tip of your finger or flathead and pry downwards ( I used tip of finger) and then when it's extended as far as it can, pull away the device away from the wall and towards you. Make sure you're holding on to the device so it doesn't go flying as soon as it gets loose. It's not the easiest of methods but it works. Be patient with it. 

This message was authored by ronald+england This message was authored by: ronald+england

Re: Unable to remove doorbell to charge

My sky video doorbell is black and can't see any sink how do I fix the problem I release it was two far away I had to move chimes close two the door bell and get a long internet cable it now works fine if any body has the problem try this idea ron 

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