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Discussion topic: Timeframe for replacement phone.

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This message was authored by Shields21 This message was authored by: Shields21

Timeframe for replacement phone.

Hi fellow community members.

 

I've just used my sky device protect for the first time as I've lost my phone. Paid the excess and was told some other company would contact via email regarding delivery. I am unsure which company was mentioned and now I'm worried. I'm wondering if anyone knows roughly how long the timeframe will be to receive the replacement phone.

 

Thanks guys 🙂 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Timeframe for replacement phone.

Posted by a Superuser, not a Sky employee. Find out more

@Shields21 wrote:

Hi fellow community members.

 

I've just used my sky device protect for the first time as I've lost my phone. Paid the excess and was told some other company would contact via email regarding delivery. I am unsure which company was mentioned and now I'm worried. I'm wondering if anyone knows roughly how long the timeframe will be to receive the replacement phone.

 

Thanks guys 🙂 


@Shields21 All you could do is contact Sky protect again i'm guessing as it was your phone it would be D& G whom you orininally spoke to as it is them that provides Sky protect device insurance 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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