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Discussion topic: Solid orange light on indoor camera

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This message was authored by MartinG668 This message was authored by: MartinG668

Solid orange light on indoor camera

A few weeks ago our Sky Protect indoor camera stopped responding. I've so far tried: updating the firmware, rebooting the camera, fully resetting the camera and, finally, uninstalling and reinstalling. Uninstalling was easy. Now, on plugging the camera in we have a solid amber light only, no amount of plugging/unplugging or resetting changes this, and I'm left with no means to reconnect whatsoever.

 

Any clues on how I can get the orange light to flash? 


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This message was authored by lettice This message was authored by: lettice Answer

Re: Solid orange light on indoor camera

Posted by a Superuser, not a Sky employee. Find out more

Ok, thanks for trying the above.

 

Would suggest  now contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there

- - - - - - - -
Sky Community Superuser
Sky Q V2 main & mini, Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.

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This message was authored by lettice This message was authored by: lettice

Re: Solid orange light on indoor camera

Posted by a Superuser, not a Sky employee. Find out more

Would suggest removing the sensor bridge on the indoor camera, then removing the usb power from the indoor camera for at least ten minutes. At this point, also restart your broadband router.

Replace the power to the indoor camera and let it try to reconnect and/or follow the app setup help for reconnecting to your router.

You can then readd the sensor bridge and go round to each door/ motionsensor and leak sensor to wake them up with that sensor bridge.

Just wipe the bottom of the leak sensor to wake it up. Walk past the motion sensor and open and close the door sensors.

- - - - - - - -
Sky Community Superuser
Sky Q V2 main & mini, Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
MartinG668
Topic Author
This message was authored by MartinG668 This message was authored by: MartinG668

Re: Solid orange light on indoor camera

Followed the advice given, and it's still not working. Orange light stays solid, despite pressing and holding the reset/connect button as directed in the setup instructions, and there is no audible message as indicated, and no change in the light's status.

This message was authored by lettice This message was authored by: lettice Answer

Re: Solid orange light on indoor camera

Posted by a Superuser, not a Sky employee. Find out more

Ok, thanks for trying the above.

 

Would suggest  now contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there

- - - - - - - -
Sky Community Superuser
Sky Q V2 main & mini, Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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