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Discussion topic: Smart Protect App

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This message was authored by Beerinhand This message was authored by: Beerinhand

Re: Smart Protect App

Latest update is that Android 8 isn't supported. As my phone is using Android 12 and the wife's is an iphone 12 and neither seems to work the problem still hasn't been solved. I've been in contact with the technical team and am awaiting a reply. 

This message was authored by Beerinhand This message was authored by: Beerinhand

Re: Smart Protect App

Update from Sky - 

"We know if some android phones which are having this issue and your model is one of them. We have a test app in trial at the moment which has solved the problem. As soon as we know it is stable (doesnt break any other feature) we will look to roll out asap and will sort your live stream connection issue."

 

For info, my phone is a Motorola g82 5G running Android 12.

 

After emails backwards and forwards with suggestions and trying different things, I've given up. I can download the app and log in to it, then add the indoor camera, which appears to work ok. I can then add the chime and doorbell but even though the app says it has been added successfully there is no live video feed or sound response from the bell push, but it at least confirms the wi-fi is working. And that's it, can't add the motion sensor, leak sensors or window contacts. Enough is enough.

This message was authored by LesleyBoyd This message was authored by: LesleyBoyd

Re: Smart Protect App

Me too have been trying for 2 days 

even changed my password incase that was reason.

This message was authored by lettice This message was authored by: lettice

Re: Smart Protect App

Posted by a Superuser, not a Sky employee. Find out more

@LesleyBoyd wrote:

Me too have been trying for 2 days 

even changed my password incase that was reason.


Are you signing in with your Skyid that you use to login to your MySky account?

If so, sounds like you may have a skyid mismatch with your Sky Protect policy. As you cannot see the get in touch contact details within the app, you  will need to use the contact email address or phone number below;

 

(removed)

 

Moderator note: Removed contact details details

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Sallym2012 This message was authored by: Sallym2012

Re: Smart Protect App

My sky

protect tech arrived this morning but I can't log into the app.

screenshot of error message below

Sallym2012_0-1701862028638.png

 

This message was authored by Rolp46 This message was authored by: Rolp46

Re: Smart Protect App

hi, I am having the below error  can anyone help?IMG_4548.png

This message was authored by Fionalamont This message was authored by: Fionalamont

Re: Smart Protect App

Yes I am having the same error message too. All the tech has arrived but the app will not allow me to log in to protect my house. Surely compensation is due if my house is not protected as a result of a fault at your end?

my cover has started but I cannot install.

please help.

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